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IVR |
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Term:
ISDN Voiceover:In
telephony, interactive voice response, or IVR, is a computerised system
that allows a person, typically a telephone caller, to select an option
from a voice menu and otherwise interface with a computer system. Generally
the system plays pre-recorded voice prompts to which the person presses
a number on a telephone keypad to select the option chosen, or speaks
simple answers such as "yes", "no", or numbers in
answer to the voice prompts. Click
here to find out more about IVR |
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